Refund & Return Policy
We stand behind our independent automatic builds and premium watch components. Read our structured terms for parts, DIY kits, and custom watches.
Return Conditions
We offer a straightforward return window for unassembled components and a rigorous quality assurance guarantee on our custom hand-assembled automatic watches.
Watch Parts & DIY Kits
Custom Automatic Builds
Unused, unassembled components, dials, hands, and NH35 kits can be returned within 30 days of delivery. Parts must remain in their original sealed packaging to qualify for a full refund.
Each custom homage watch is individually pressure-tested and calibrated. Because these are hand-assembled to order, custom builds are subject to a 15% restocking fee unless defective upon arrival.
How to Initiate Your Return
Step 1: Contact our support team at contact@sekomod.com with your original order number. Step 2: Receive your pre-paid trackable shipping label and return authorization. Step 3: Package the components securely in their original packaging to prevent transit damage.
Need to start a return?
Contact our support team with your order details to receive a return authorization and trackable shipping label.